• Bachelor’s degree in business, retail sales, merchandising, or equivalent experience in Retail Sales
• Excellent written and verbal communication skills. Advanced skills in customer service and a commitment to Diversity, Equity, Inclusion and Racial Justice.
• (1) year experience in retail sales
• Advanced Mathematical and Accounting Skills
• Advanced proficiency in Windows Operating Systems and Microsoft Office 365 and Point of Sale.
• Ability to manage database information, produce reports, and analyze data.
• Ability to meet sales quotas and sales goals
• Excellent judgement with the ability to work independently and manage multiple projects and deadlines
The focus of this position is the safe delivery of all Retail Sales activities which support member satisfaction and contribute to membership growth and retention, and goal achievement of council strategies, the Girl Scout Leadership Experience, and the National Program Portfolio.
The Retail Sales Specialist delivers retail sales opportunities in assigned geographic locations through shop, traveling shop and other pathways including day camp, resident camp, and various council and Service Unit events. Ensures Diversity, Equity, Inclusion and Racial Justice are represented in all retail sales environments, including underserved areas and low-income families.
Works Collaboratively with volunteers, troops, service units and all other Specialists to engage and support membership in the delivery of quality, safe retail sales operations at all Girl Scout levels. Functions including, but not limited to, assuring adequate staffing to meet customer needs, daily opening and closing activities, expense monitoring, stocking, store layout and merchandising, inventory control, and generation and analysis of reports. Ensuring customer satisfaction to positively impact Council Net Promoter Score and membership and retention goals/strategy.
RESPONSIBILITIES including but not limited to:
1. Responsible for successful and safe execution and evaluation of all Retail Sales functions including but not limited to, shop, traveling shops, and large events including Kaleidoscope, Day Camps, Resident Camps and Our World Our Family.
2. Works collaboratively with Product Program and Finance Specialist to assist in the successful implementation of all Product Programs. Duties including, staffing of cookie cupboard, inventory, product control, data entry, and customer service.
3. Assures and completes timely and accurate processing of customer on-site, email, and mail-order sales and returns. Receives, inspects, counts, accepts inventory deliveries, and enters into (POS) and data systems.
4. Communicates with leaders, girls, and all customers regarding all matters of retail sales.
5. Responds to automated queue cases and tasks generated from Volunteer Systems within the established acceptable timeline.
6. Maintains compliance with approved department budget.
7. Participates in the development, implementation and monitoring of yearly Retail Sales strategic plans and budgets to achieve organizational and regional goals. Actively participates with assigned teams for implementation of work plans and strategies.
8. Works with the Retail Sales Coordinator, Directors of Product and Retail Sales and Marketing and Communications, to develop and implement multi-faceted marketing strategies to support goal achievement through the development of promotional and advertising materials.
9. Build and maintain key relationships with other councils and Girl Scout Merchandise representatives and other licensed vendors to create strategic alliances.
10. Maintain the Council POS and OP suite databases to generate accurate sales and management reports. Analyzes data to increase revenue, customer satisfaction and participation in Retail Sales opportunities.
11. Ensures compliance with applicable council finance policies including but not limited scholarship application, retail bank deposits, balance/reconcile accounts, perform regular spot checks, as well as successful and accurate completion of all reporting requirements and reconciliations and safeguarding of all assets.
12. Completes annual and periodic physical inventories, and planning of product distribution.
13. In coordination with staff, complete the order process for council custom merchandise including, but not limited to, draft designing, solicitation and assessment of bids, and budget approval. Ensure that approved vendors are used for all areas of council re-sale (including retail shops, trading posts, and day camp, merchandise).
14. Serves as primary staffing coverage for shops and front desk. Supports Customer Care as back-up in answering and responding to questions from the main line phone. Assigns and responds to tasks and cases.
15. Communicate and collaborate with the recruitment/placement, member support and program teams to support and strengthen the Girl Scout Leadership Experience and improve customer satisfaction,
16. Responsible for understanding, following, and enforcing established policies, procedures, and practices compliant with all applicable council standards, local, state, and federal laws, regulations, and ordinances related to Retail Sales program including but not limited to life safety standards, ADA and OSHA and Diversity, Equity, Inclusion and Racial Justice, and IRS. regularly report on individual goals and achievements to the Retail Sales Coordinator.
17. Collaborates with Retail Sales Coordinator and all Specialists to address diverse community needs to ensure that racial, ethnic, and socio-economic diversity of the community is reflected in retail sales.
18. Special Projects and other duties as assigned by the Retail Sales Coordinator and/or Director of Product and Retail Sales.
• Ability to efficiently use database information, produce reports, and analyze data.
• Ability to meet goals.
• Ability to successfully complete all pre-employment and post-employment screenings including, but not limited to, background check
• Ability to follow and maintain safe working practices at all times
• Ability to frequently operate office equipment, including register keyboard, copy machine, fax machine, and multi-line telephone
• Ability to lift and carry up to 50 pounds
• Accurate and efficient use of computer systems including, Sales Force or equivalent and POS.
• Ability to manage database information, produce report, and analyze data.
• Ability to apply independent discretion within the boundaries of the position
• Maintain registration as a member of the Girl Scouts of the USA
• Possession and retention of a valid driver’s license and vehicle insurance
• Employee must provide own transportation
• Ability to travel to various event and activities, including overnights
• Ability to work various days and hours including weekends and evenings
• Ability to develop appropriate written communication and to verbally present information to large and small groups
• Ability to represent and model the mission and vision of Girl Scouts of Minnesota and Wisconsin Lakes and Pines.