ALLETE is an innovative company with more than a century of experience engaged in transforming the energy landscape in the upper Midwest. Our businesses include: Minnesota Power, the largest electric utility in northern Minnesota; Superior Water Light and Power of Wisconsin; North Dakota-based BNI Energy; New Energy Equity; and ALLETE Clean Energy. To find out more visit  ALLETE.com.

RESPONSIBILITIES:

  • Implement and support a range of collaboration tools used across ALLETE’s family of companies, including:
    • Cisco Unified Communications Manager
    • Genesys PureConnect customer experience platform
    • Cisco video conferencing
    • Cisco Webex
    • Milestone video management system
    • Digital display technology
    • Conference room audio visual systems
    • Other collaboration technologies.
  • Use technical and customer service skills combined with the latest technology.

REQUIRED EDUCATION:

  • Bachelor’s degree in Computer Science, Computer Information Systems, Electrical/Electronic Engineering or a related cyber-technology field
    • Candidates completing their degree by December 31, 2024 will be considered

REQUIRED EXPERIENCE:

  • No experience required, previous experience preferred

PREFERRED EXPERIENCE & SKILLS:

  • Strong analytical and problem-solving skills
  • The ability to be flexible and handle multiple work projects and priorities
  • Well-developed written and verbal communication skills
  • Microsoft Server and/or Windows 10/11
  • Network based real-time communications voice/video gateways
  • Video over IP, video conferencing, and IP video security systems
  • Contact center and/or integrated voice response (IVR) technologies
  • Cloud based collaboration systems like Cisco Webex
  • Conference room design and AV technology
  • Strong project management skills
  • Technical writing, customer service, and communications skills
  • Proficient with Microsoft products including Word, Excel, Visio, PowerPoint, Project

SPECIAL REQUIREMENTS:

  • This position may be considered for a hybrid work arrangement based on ALLETE’s needs. A Hybrid work arrangement means the employee’s position will be a blend of work performed both in-person and at an offsite location such as an employee’s home office. This position will report to Duluth, MN
  • Must possess and maintain a valid driver’s license.
  • This position may be subject to assessment of skills, job match and/or aptitude.

Employer will not sponsor Visas for position.

External applicants must apply online via www.allete.com/careers. 

This job posting will be available for application until the position has been filled OR the posting close date noted herein, whichever date is earlier. 

ALLETE is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.  

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact our Human Resources department at 218-723-7553.

EEO/AA/F/M/Vet/Disabled

ID: 5347
Location: Duluth, MN
Application Close Date: 11/4/2024
Link: https://phg.tbe.taleo.net/phg04/ats/careers/requisition.jsp?org=ALLETE&cws=43&rid=5347