Join Our Team. Bring Your Dreams.
We are looking for Team Members to be Sales Specialists, Family Risk Advisors and Customer Service Reps.
Team Member Career
Are you passionate about making a positive difference and having a meaningful impact on the lives of people in your community? We are always seeking talented, motivated individuals to join our team.
Job Summary
The Customer Service Professional provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the Agency Owner and Director with reaching agency service goals. Engages professional demeanor, courteous approach, genuine willingness to help, and excellent communication skills are exactly to build strong rapport with those we serve. If you are ready to make a change in your life and want to be part of a team that cares about you and your goals.
Responsibilities
Provide personalized, professional customer service experiences by building trust and developing strong customer relationships
Respond to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
Drive customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process
Process change to existing accounts and policies
Educate clients on the insurance policies that best suit their needs and goals
Assist in identifying and closing any gaps in customer insurance coverage
Open/close office and assist in maintaining cleanliness
Serve as a liaison on behalf of the customer between the agency and various business partners
Assist customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed
Schedule appointments with existing or prospective customers for agency employees
Benefits/Perks
Competitive hourly pay rate plus bonuses available
Paid Holidays
Paid training
Paid Time Off
Life Insurance
Bonus opportunity for high customer satisfaction ratings.
Career growth/advancement opportunity
Mentorship and hands-on training
Professional and supportive work environment
Dog-friendly office
Break room with a golf simulator, bags, darts, and video games.
Qualifications
No insurance license required upon hire. Can be attained once on our team.
Demonstrated customer service experience, minimum 1 year
Effective communication skills
Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
Professional office and phone skills and etiquette
Solid knowledge and understanding of basic mathematical skills·
Compensation: $20.00 – $22.00 per hour
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